West China Hospital of Sichuan University

With the strategy of “Internet⁺” put forward in the government work report, the internet medical field is in full swing, and the speed of development is so dizzying that traditional medical service mode is constantly innovating. In the second half of 2015, the "Thirteenth Five-Year Plan" listed the construction of medical information as a key plan, which merged with the strength gathered by means of information technology, cloud, and big data, bringing subversive changes to the medical industry again.

As a powerful Class Ⅲ Grade Ⅰ general hospital in Southwest of China, West China Hospital of Sichuan University has been at the forefront in terms of information strategy. In order to better improve the relationship between doctors and patients and improve the quality of service, West China Hospital has started the construction of an information platform as early as 2001 and has been trying new solutions for the smart hospital in the subsequent development.

In the second half of 2015, West China Hospital, a super "warship", once again stood on the cusp of the 13th Five-Year Plan and reached strategic cooperation with Shenzhen Juding Medical Equipment Co., Ltd. The introduction of JUDcare's "one-stop" self-service system gives full play to information technology, and optimizes the patient's treatment process, improves the level of hospital service, and provides a new medical environment for patients. At present, the first phase of the project has been officially put into use in West China Hospital.

Manual verification mode: two disadvantages.

In recent years, the number of outpatient and emergency departments in West China Hospital has been increasing continuously, reaching nearly 20,000 person-times per day. The hospital staff said, "what makes patients feel worse in the current medical service is that they have to wait in line for registration, payment, and collection of reports, and the process is extremely complex, which are very inconvenient."

It's reported that nearly 1,500 reports are produced by the Pathology Department of West China Hospital every day. After finishing the pathological examination, patients need to wait in line at the outpatient report window. When the diagnosis results come out, the hospital arranges special nurses to collect, check, and distribute them to patients. Such a process model has played an extremely important and positive role in the development of the hospital for many years, but the resulting contradictions are becoming more and more prominent.

Firstly, it is difficult for patients to receive reports: when patients have multiple examination items, because the reporting time of each department should be defined according to the severity of the disease, the specific time of reporting can not be controlled, resulting in the need for patients to go back and forth to hospitals and departments many times, which is extremely inconvenient. Meanwhile, the long-term detention of patients and the continuous consultation and reporting time have seriously affected the work of medical staff. The anxiety and window congestion caused by this has also affected the patient's experience, reduced the overall image of the hospital, and even laid a hidden danger for the doctor-patient conflict.

Secondly, it is difficult for nurses to issue reports: nurses need to manually find, check and distribute reports among a large number of reports according to the vouchers provided by patients, which will inevitably lead to negligence, and it will become an inevitable problem to send and receive wrong reports. At the same time, a large number of medical staff are engaged in single and tedious report distribution, printing, equipment maintenance, and other work, which also causes a serious waste of hospital human resources.

According to these pain points and problems, combined with the actual needs of the department, JUDcare and West China Hospital jointly launch a one-stop self-service system project, which is comprehensively optimized and upgraded to make the medical treatment process smoother and the service more in place.

Intelligence and efficiency are pushing hospital services to a new level.

At present, several self-service terminal devices of JUDcare have been deployed on floors of West China Hospital, which are used for patients to inquire and print reports independently, providing more convenient and fast self-service for patients.

After the patient finishes the examination, the system will remind him or her to receive the report in various ways. Patients only need to swipe the medical card on the self-service terminal in the hospital, and the six report ports are output in parallel, which supports various specifications and report types of multiple departments. It is easy to obtain in one stop without running back and forth in line, which greatly shortens the waiting time of patients, improves the patient's medical experience, and makes the patient experience more comfortable. In addition, the system provides 24-hour service. Patients can pick it up by themselves at any time, which is very convenient for patients and enhances the reception capacity of patients in the peak visit period.

Furthermore, JUDcare's one-stop self-service system manages reports intelligently, optimizes the allocation of hospital human resources, and makes effective use of space resources. It not only avoids the problem of manual mistakes but also protects patients' privacy to a large extent. At the same time, it also gives medical staff more time and energy to provide better and more efficient services for patients, which improves the utilization rate of hospital human resources and the overall service level of the hospital.

The hospital-based service provided by JUDcare's professional engineers helps the elderly and patients with mobility difficulties by maintaining and maintaining the equipment around the clock, which further expands the hospital service value.

Besides, according to the actual situation of West China Hospital, JUDcare also customizes the development and implementation of special functions for the self-service equipment used in the pathology department:

1) Function of Human-computer real-time interaction: The patient swipes the medical card on the self-service terminal, and the self-service terminal of the whole hospital will feedback the real-time status of the patient report, such as registration status, audit status, and printable status, so as to realize the human-computer interaction function.

2) Special report control of printing, and an auxiliary reminder of missing expenses of department inspection fees: The system can automatically judge the special reports of departments, print guide receipts while controlling the printing of reports, and guide patients to what to do next. If the patient needs to do additional examination items, the self-service terminal will automatically print the relevant guide receipts to guide the patient to pay the fee and play the function of reminding the department of missing fees for the patients who need to do an additional examination.

3) Real-time sharing of printing status of patient reports: Other business systems in the hospital can conveniently and synchronously display the printing status and printing time of patient report through the JUDcare printing platform.

4) Self-service printing of special examination application form and out-of-hospital consultation application form: The self-service terminal realizes the printing function after filling in the basic information of patients automatically.

5) One-click printing of hospital reports inwards and synchronous printing of checklists. At the same time, the system supports EXCEL one-click export function.

In the future, with the in-depth implementation of the project, the system will be continuously upgraded and improved. The intelligent, efficient, and convenient one-stop self-service system will play a greater role in West China Hospital. We will strive to realize the interconnection of various departments of the hospital and promote West China Hospital, a heavyweight ship, to set sail for the goal of becoming a domestic first-class and internationally renowned hospital with better service and higher level.

It is our unchanging aim to do everything possible to satisfy the users and serve the patients. JUDcare will keep moving forward.

Note: The brand name CLEAR was changed to JUDcare in October 2020. Due to the requirements of brand management of the company, this supplementary statement was made. The full text was updated with the brand name of JUDcare.